Shipping Policy

Last updated: September 2026

At BOTICA, we aim to process and deliver your order as quickly as possible.

1. Order Processing

Orders are normally processed within [1–3 business days] after payment has been successfully received.

Orders placed on weekends or public holidays may be processed on the next business day.

During periods of high demand, processing may take slightly longer.

2. Shipping Times

Estimated delivery times are:

These are estimates and are not guaranteed delivery dates.

Delivery times can be affected by holidays, customs, weather, carrier delays, or other circumstances outside our control.

3. Shipping Costs

Shipping costs are displayed during checkout before you complete your purchase.

If we offer free shipping, the applicable shipping conditions will be displayed on the Website and/or at checkout.

4. Tracking

Where available, you will receive a shipping confirmation containing tracking information once your order has been dispatched.

Tracking information may take some time to become active after the package has been handed to the carrier.

5. Customs and Import Fees

For orders shipped outside the European Union, additional customs duties, taxes, or import fees may apply.

Any such charges are generally the responsibility of the customer unless otherwise stated at checkout.

6. Incorrect Address

Please make sure that your shipping information is correct before completing your purchase.

If you provide an incorrect or incomplete address and the package cannot be delivered, additional shipping costs may apply for reshipment.

7. Lost or Delayed Packages

If your order appears to be significantly delayed or is marked as delivered but you have not received it, please contact us at:

Supplementsbybotica@gmail.com

We will work with you and, where appropriate, the shipping carrier to investigate the issue.

8. Contact

BOTICA
Email: Supplementsbybotica@gmail.com