Refund policy
Last updated: September 2026
At BOTICA, we want you to feel confident when shopping with us. If you are not satisfied with your purchase, please contact us so we can help.
1. Right of Withdrawal
If you are a consumer located in the European Union, you generally have the legal right to withdraw from your purchase within 14 days without giving a reason.
The withdrawal period begins on the day you, or a third party designated by you, receives the goods.
To exercise your right of withdrawal, please contact us at:
Email: Supplementsbybotica@gmail.com
You may use the following wording:
“I hereby withdraw from my purchase of [product name], ordered on [date] and received on [date].”
You do not have to use this exact wording.
2. Returns
To be eligible for a voluntary return under our 60-Day Money-Back Guarantee, the product must be returned according to our return instructions.
Because our products are skincare/cosmetic products, opened or used products may not be eligible for return where applicable for hygiene and health-protection reasons.
Please contact us before sending anything back so that we can provide the correct return instructions.
3. 60-Day Money-Back Guarantee
In addition to your statutory consumer rights, BOTICA offers a 60-Day Money-Back Guarantee on eligible purchases.
If you are not satisfied with your purchase, contact us within 60 days of receiving your order.
The guarantee does not limit or replace your statutory consumer rights.
4. Refunds
Once your return has been received and inspected, we will notify you regarding the status of your refund.
If approved, the refund will generally be issued using the original payment method.
Please allow your payment provider additional processing time for the refund to appear in your account.
5. Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible.
Please include:
- Your order number
- A description of the issue
- Photos of the product/package where appropriate
We will review the situation and provide an appropriate solution.
6. Return Shipping
Unless otherwise required by applicable law, customers are responsible for the cost of returning products under a voluntary return.
If the product is defective, damaged, or incorrectly supplied, please contact us before returning it so we can determine the appropriate solution.
7. Contact
BOTICA
Email: Supplementsbybotica@gmail.com